Elements and Performance Criteria
- Establish relationship with buyer.
- Promote personal and agency brand in communication with buyers.
- Respond to and document buyer enquiry to develop agency database.
- Clarify and document buyer preferences, including location, property type and price range.
- Match buyer preferences and expectations to properties for sale.
- Maintain buyer relationship.
- Interpret buyer feedback on suitability and price of property, and report to vendor.
- Develop and document a communication strategy to address buyer expectations.
- Maintain personal, agency and industry standards for ethical practice, client service and confidentiality applicable to buyer relationship.
- Identify potential conflicts, plan responses and resolve conflicts within scope of responsibility, and review and document process.